AudioText Live is the missing AI layer for your phone numbers, designed to enhance the value of voice communications by transforming raw audio into actionable insights. Whether you're using Twilio, Telnyx, or SignalWire, AudioText Live integrates seamlessly with your existing infrastructure to provide real-time transcription, speaker identification, and sentiment analysis. This powerful tool allows businesses to move beyond simple call recording and start understanding their calls in a meaningful way.
By leveraging advanced AI technology, AudioText Live helps organizations improve customer service, streamline dispute resolution, and optimize sales coaching. It enables users to search through call transcripts, identify key takeaways, and detect emotional cues in real time. With its cost-effective pricing model and flexible integration options, AudioText Live is an essential addition to any voice-based communication strategy.
AudioText Live operates by integrating with your voice communication platform. Once connected, it streams audio from your phone numbers and processes it in real time. The system transcribes the audio, identifies speakers, and analyzes the sentiment of the conversation. These insights are then made available through a dashboard, allowing users to search, review, and act on the information quickly.
The process involves three main steps: entering credentials, selecting phone numbers, and auto-configuring voice URLs. Once set up, the system continuously monitors and analyzes calls, providing immediate feedback and structured data that can be used for further processing or integration with other systems.
| Benefit | Description |
|---|---|
| Enhanced Customer Service | Understand customer concerns and resolve issues faster with real-time insights |
| Dispute Resolution | Quickly find what was promised to a customer using semantic search |
| Sales Coaching | Identify negative sentiment calls to improve agent performance |
| Data Security | Encrypted storage and compliance with GDPR, CCPA, and LGPD |
| Scalability | Free tier for evaluation, with professional and business plans for growing teams |
AudioText Live offers a free plan for hobbyists and evaluation, with professional and business tiers for growing businesses. The pricing model includes real-time transcription, AI summaries, and scalable storage. Users pay only for additional usage beyond their plan limits, ensuring no hidden fees.
