Introduction to BackFeed
BackFeed is a voice AI solution that transforms customer feedback into authentic testimonials. It eliminates the awkwardness of asking for written testimonials by allowing users to share their feedback naturally through voice. This approach ensures that the feedback is genuine, easy to capture, and instantly transcribed. The product is designed to help SaaS founders, agencies, and coaches build trust with real voices from real customers.
With BackFeed, you can collect feedback in any language, get structured insights, and act on them quickly. The platform emphasizes authenticity, ease of use, and immediate value. Whether it's for marketing, customer support, or product improvement, BackFeed provides a powerful tool for gathering and leveraging customer voices.
Takeaways
- Voice-based feedback collection
- Real-time transcription and structured insights
- Multilingual support
- Smart escalation for urgent feedback
- Anonymous and authentic reviews
- Easy integration for marketing and customer engagement
How BackFeed Works
BackFeed operates through a simple three-step process:
- Client Speak Their Mind – Users provide feedback naturally through voice, in any language.
- AI Understands – The Aegis AI system processes the conversation and structures it into clear, actionable insights.
- Companies Act – Teams receive the insights and take appropriate actions, whether it's responding to feedback or using it for marketing purposes.
Core Benefits and Applications
| Benefit | Description |
|---|---|
| Authentic Testimonials | Captures real voices instead of scripted text |
| Time-Saving | Instant transcription reduces manual effort |
| Global Reach | Supports multiple languages for international audiences |
| Improved Customer Experience | Encourages natural feedback, leading to better engagement |
| Enhanced Trust | Showcasing real customer voices builds credibility |
BackFeed is ideal for businesses looking to improve customer engagement, gather meaningful insights, and create compelling marketing content without the burden of traditional testimonial collection methods.
