Introduction to ICTBroadcast
ICTBroadcast is an AI-powered auto dialer and call center software designed for businesses seeking to enhance their communication efficiency. It offers a comprehensive solution that includes unified communications, voice, SMS, fax, and CRM integration. As a white-label and multi-tenant platform, it allows service providers and organizations to manage multiple campaigns and user roles within a single interface.
ICTBroadcast supports various dialing modes such as predictive, progressive, power, preview, and manual dialing through WebRTC web phones. This versatility enables users to optimize their call center operations by selecting the most suitable dialing method for different scenarios. The software also features advanced functionalities like IVR (Interactive Voice Response), survey campaigns, appointment reminders, and custom token personalization, making it a powerful tool for managing both inbound and outbound calls.
Takeaways
- AI-powered auto dialer and call center software
- Supports predictive, progressive, power, preview, and manual dialing
- Unified communications with voice, SMS, fax, and email
- Multi-tenant and white-label platform
- Integrated CRM and REST API for third-party integrations
- Advanced campaign management and reporting features
- Custom token personalization for better customer engagement
- TCPA compliance with AMD and DNC support
- Live monitoring and real-time reports
How ICTBroadcast Works
ICTBroadcast operates on an open-source Asterisk communications switch, providing a robust foundation for its call center and auto dialing capabilities. Users can access the platform through a web-based interface, where they can configure and manage campaigns, monitor agent performance, and analyze real-time data. The system automatically dials contacts and connects them to agents, streamlining the process of handling customer interactions.
The software also includes a range of tools for managing different types of communication channels, including voice, SMS, fax, and email. Agents can handle both inbound and outbound calls using the web panel, while supervisors can track campaign progress and evaluate agent performance. Additionally, the platform supports automated surveys, appointment reminders, and IVR campaigns, allowing businesses to engage customers in multiple ways.
Core Benefits and Applications
ICTBroadcast is ideal for businesses looking to improve their call center efficiency, reduce operational costs, and increase lead generation. Its multi-tenant architecture makes it a perfect solution for ITSPs (Internet Telephony Service Providers) who want to offer hosted auto-dialer and predictive dialer services to their clients. The platform's flexibility and scalability allow it to adapt to a wide range of use cases, from telemarketing and customer service to survey campaigns and appointment scheduling.
ICTBroadcast's integration with CRM systems and third-party applications via REST API further enhances its value, enabling seamless automation of business processes. With features like live reporting, campaign monitoring, and agent evaluation, the software provides actionable insights that help businesses make informed decisions and improve overall performance.
