Obi is a voice AI agent designed to revolutionize the customer onboarding process. It provides a personalized, real-time conversation that guides users through product setup, answers questions, and delivers insights after each session. Unlike traditional methods such as tours or videos, Obi offers a natural, human-like interaction that is available 24/7 at any scale. This makes it ideal for businesses looking to streamline their onboarding while maintaining a high-quality user experience.
With Obi, teams can eliminate the need for repetitive manual onboarding calls, reduce user drop-offs, and ensure consistent training across all customers. The AI adapts to different user segments, offering tailored guidance based on individual needs. By integrating Obi into the onboarding flow, companies can improve activation rates, increase adoption, and free up valuable time for their support and growth teams.
Obi functions by learning from existing training materials, such as videos and workflows, and then simulating a live onboarding call. It understands the user's screen and context, guiding them step-by-step through the product. Users can ask questions, receive explanations, and get help without leaving the app. Obi also tracks user interactions, identifying where users get stuck and providing actionable insights for improvement.
The system can be deployed quickly—either via a link or embedded directly into the product using a simple code snippet. It supports multiple languages and can be integrated into various platforms, making it flexible for different business models and user bases.
| Benefit | Description |
|---|---|
| Faster Activation | Users get trained faster with guided, interactive sessions |
| Higher Adoption | Personalized experiences lead to better engagement and usage |
| Reduced Support Load | Automates repetitive onboarding tasks, reducing CS workload |
| Scalable Onboarding | Handles large volumes of users without additional headcount |
| Real-Time Insights | Tracks user behavior to identify and fix onboarding pain points |
Obi is particularly useful for SaaS companies, startups, and enterprises that need to onboard users efficiently and effectively. It helps maintain consistency in training, improves user satisfaction, and drives long-term product adoption.
