Introduction to Pulse AI
Pulse AI is a voice artificial intelligence designed specifically for restaurant phone orders. It answers calls, takes orders in natural conversation, and sends them directly to the restaurant's point-of-sale system (such as Square, Clover, Lightspeed, Cake, or NCR/Aloha). This solution eliminates the need for additional staff to handle phone calls, ensuring that all orders are processed efficiently and accurately.
With Pulse AI, restaurants can recover significant revenue by never missing an order. The AI assistant works 24/7, handling calls with speed, memory, and perfect accuracy. It integrates seamlessly with existing POS systems, ensuring that orders appear in the kitchen just like any other order. Additionally, Pulse AI enhances customer service by offering personalized suggestions, increasing average order value, and reducing the time staff spend on phone calls.
Takeaways
- Answers restaurant phone calls 24/7
- Takes orders in natural conversation
- Integrates directly with major POS systems
- Increases order value through intelligent suggestions
- Reduces time spent on phone calls by up to 45%
- Processes payments securely over the phone
- Supports multiple languages
- Provides real-time performance metrics
How Pulse AI Works
Pulse AI operates by being connected to the restaurant's phone number. When a call comes in, the AI answers it and engages in a natural conversation with the customer. It understands the menu, handles customizations, and processes the order. Once the order is confirmed, it is sent directly to the restaurant's POS system, where it is printed in the kitchen.
The AI is trained to mimic the tone and style of the restaurant's best employee, ensuring a consistent and professional experience for customers. It also includes features such as live metrics, multilingual support, and reservation management, making it a comprehensive solution for restaurant operations.
Core Benefits and Applications
| Benefit | Description |
|---|---|
| Revenue Recovery | Helps restaurants recover lost revenue by ensuring every call is answered and every order is taken |
| Labor Efficiency | Reduces the time staff spend answering phones, allowing them to focus on in-person customers |
| Order Accuracy | Ensures orders are taken correctly and sent directly to the kitchen |
| Customer Satisfaction | Provides a consistent and friendly experience, improving customer retention |
| Scalability | Can be used by small and large restaurants alike, adapting to different needs and volumes |
Integration and Features
Pulse AI integrates with major POS systems including Square, Toast, Lightspeed, and more. It supports secure phone payments, multilingual communication, and real-time analytics. The AI can also manage reservations, handle FAQs, and provide detailed reports on its performance.
Award-Winning Technology
Pulse AI has been recognized as an award-winning solution in restaurant technology. It represents a breakthrough in automation, combining advanced conversational AI with seamless POS integration to create the first truly autonomous phone ordering system.
