Introduction to The Full Truck
The Full Truck is an innovative solution designed specifically for independent food route drivers who deliver to restaurants, delis, and bodegas. This app allows drivers to digitize paper invoices by simply snapping a photo of the invoice, which is then transformed into an interactive order form that is sent to customers via SMS. Customers can view the full catalog of available items, select what they want, and submit their orders without needing to download any app. This process eliminates the need for manual data entry, reduces confusion, and streamlines the entire delivery and ordering workflow.
The Full Truck helps drivers save time, reduce errors, and increase sales by providing a digital platform that enhances communication with customers and improves inventory management. It also offers features such as automated messaging, payment tracking, and personalized customer experiences, making it a comprehensive tool for managing wholesale route operations.
Takeaways
- Digitizes paper invoices into interactive order forms
- Sends order links to customers via SMS without requiring an app
- Automates weekly texts and follow-ups
- Combines multiple distributor catalogs into one unified view
- Tracks payments and outstanding balances
- Offers a personalized experience for customers
- Reduces administrative work and increases efficiency
How The Full Truck Works
The Full Truck operates through a simple three-step process:
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Snap & Scan: Drivers take a photo of a paper invoice from any distributor (e.g., Thumann's, Jetro, Sysco, US Foods). The AI-powered system extracts all product details, including names, categories, and prices, and converts them into a clean digital catalog.
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Stack & Send: Multiple lists from different distributors are combined into a single link. This link is then automatically sent to customers via SMS at a scheduled time or manually when needed.
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Sell More: Customers receive a link in their text message and can browse the digital catalog, add items to their cart, and submit their orders directly from their phone browser. Drivers receive the orders instantly, allowing for faster delivery and better customer satisfaction.
Core Benefits and Applications
| Benefit | Description |
|---|---|
| Time Savings | Saves 5+ hours per week on administrative tasks like data entry and order processing |
| Error Reduction | Eliminates order errors and reduces the need for callbacks |
| Increased Sales | Shows full inventory to customers, leading to 20% more sales |
| Automation | Automates weekly texts, reminders, and delivery notifications |
| Customer Experience | Offers a personalized experience with special items and quick reorders |
| Payment Tracking | Helps track outstanding balances and manage payments efficiently |
| Inventory Management | Combines multiple distributor catalogs into one digital shop |
| Accessibility | Works on any phone without requiring a customer to download an app |
| Flexibility | Allows customers to order anytime, 24/7, using a single link |
