Introduction to Unpaid
Unpaid is an AI-powered tool designed to automate the process of following up on invoices, eliminating the need for manual reminders. By connecting to accounting platforms like Xero, QuickBooks, or Stripe, Unpaid sends personalized and intelligent payment reminders through a five-stage escalation system — from friendly nudges to final notices. The product not only automates the follow-up but also handles customer replies, detects disputes, verifies payments, and sends branded receipts, making it a comprehensive solution for invoice management.
What sets Unpaid apart is its use of Claude AI to craft genuinely personalized emails rather than generic templates. Early reminders are sent automatically, while more formal messages require user approval. This balance ensures that users maintain control over their communication while benefiting from automation. Additionally, Unpaid integrates seamlessly with existing tools, allowing users to create and deliver invoices directly within the platform, or simply BCC the service on outgoing invoices.
Takeaways
- AI-Powered Emails: Uses Claude AI to generate personalized, professional reminders tailored to each customer.
- Smart Escalation: Five-stage reminder sequence (Day 3, Day 7, Day 14, Day 21, Day 30) with automatic early reminders and user-approved later stages.
- Customer Reply Handling: Automatically detects and responds to disputes, payment promises, and requests to resend invoices.
- Payment Verification & Receipts: Verifies payments and sends branded receipts, ensuring accuracy and transparency.
- One-click Integration: Connects with Xero, QuickBooks, or Stripe in seconds, or works by BCCing invoice emails.
- No Credit Card Required: Offers a 14-day free trial with full access to all features.
How Unpaid Works
Unpaid operates in a streamlined workflow:
- Connect: Link your accounting software or set up BCC rules to send invoice emails to Unpaid.
- Create & Deliver: Create invoices directly in Unpaid, which syncs with your accounting software and delivers them to customers with your branding.
- Smart Reminders: AI-generated reminders escalate from day 3 to day 30, with early stages auto-sent and later stages requiring user approval.
- Handle Replies: AI reads and interprets customer responses, pausing reminders for disputes, verifying payments, and resuming as needed.
- Get Paid: Payments are verified, and reminders stop automatically. You receive notifications and branded receipts are sent to customers.
Core Benefits and Applications
Unpaid is ideal for freelancers, small businesses, and growing teams who want to streamline their invoicing and collections process. It helps reduce the time spent on follow-ups, improves cash flow, and maintains professional relationships with clients. Its AI-driven approach ensures that each message is relevant and tailored, reducing the risk of client friction due to automated reminders.
