DolphinVoice Service Adopted by Cloopen SimpleConnect Cloud Platform

DolphinAI, K.K. (Headquarters: Toshima-ku, Tokyo, CEO: Masahiro Asakura) is pleased to announce that its DolphinVoice 8 kHz speech-recognition service for call centers will be officially integrated into SimpleConnect, the cloud call-center platform operated by Cloopen Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo), starting October 25, 2025.

Following this integration, enterprise users on SimpleConnect gain access to secure streaming speech to text and ultra-fast call-recording transcription, enabling brand-new capabilities such as in-call monitoring and post-call analytics that together deliver a superior customer experience.

■ About Cloopen & SimpleConnect: Cloud Call Center Platform

Cloopen Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo) specializes in "cloud call centers" and "cloud telecoms" solutions. By migrating traditional PBX and large-scale hardware deployments to the cloud, the company make it much easier for enterprises to adopt its services.

SimpleConnect, the company's flagship product, features easy deployment, low cost, omnichannel support, and multi-site mobile operation capabilities, and has already been adopted by over 300 enterprises.

For its newly developed "Conversation Monitoring" and "Post-Call Summarization" features, SimpleConnect has now embedded DolphinVoice text-to-speech services.

■ Conversation Monitoring – Streaming Speech-to-Text

• Streams and processes live agent–customer audio, delivering instant transcription and on-screen display
• Instantly displays recommended responses and searchable common phrases, significantly reducing agent handling time.

■ Post-Call Summarization & Analytics – Ultra-Fast Call Recording Transcription

• Transcribes one hour of call audio in as little as 2 minutes, enabling rapid call summaries and reports
• Noise-robust architecture and a domain-specific term dictionary deliver high-accuracy transcripts and conversation analytics

【SimpleConnect】Voice AI Feature UI Example

■ About DolphinAI, K.K.

Company Overview

DolphinAI, K.K. is an AI company that focuses on the Japanese language as its core. It develops products and provides technical services in speech recognition, speech synthesis, and conversational voice AI. Tailored for the Japanese market, the company has built a high-precision voice-interaction platform that serves sectors such as call centers, meetings, and education.

Service: DolphinVoice (Voice-Interactive AI SaaS Platform)
Official Site: https://dolphinvoice.ai/
Capabilities: Speech-to-Text (Japanese, English, Mandarin, Mandarin-English mixed, Japanese-English mixed); Text-to-Speech (Japanese, English, Mandarin)
Usage: The call center and AI meeting transcription industries see a daily aggregate of about 7,000 hours in commercial utilization.

Security Framework

• Achieved information security (ISO/IEC 27001) certification and SOC 2 Type 1 report. (details↗️)

• Robust infrastructure hosted in Japan-based data centers (AWS, etc.)

• Compliant with Japan's Act on the Protection of Personal Information (APPI) and global standards such as SSL encryption.

■ Corporate Information

Cloopen Co., Ltd.
Official Site: https://cloopen.co.jp/
Address: Kioi-cho Bldg. 304, 3-12 Kioi-cho, Chiyoda-ku, Tokyo, Japan

DolphinAI, K.K.
Official Site: https://dolphin-ai.jp/
Address: Hareza Tower 20F, 1-18-1 Higashiikebukuro, Toshima-ku, Tokyo, Japan

■ Contact

【Company】　DolphinAI, K.K.
【Department】　Corporate Management Division – Customer Support
【Contact】　Ms. Asakawa
【Phone】　(+81)03-6161-7298
【Email】　voice.contact@dolphin-ai.jp
【Website】　https://dolphin-ai.jp/