DolphinAI, K.K. (Headquarters: Toshima-ku, Tokyo, CEO: Masahiro Asakura) is pleased to announce that, effective February 10, 2025, the "DolphinVoice speech-dialogue service" has been officially adopted by the service robot of HopeRun Tokyo Co., Ltd. (Headquarters: Chuo-ku, Tokyo, CEO: Hongwei Zhou). Through this collaboration, the service robot is expected to achieve significantly higher accuracy in both speech recognition and speech synthesis, while still delivering a smooth user experience even under poor network conditions.
■ Overview of HopeRun Tokyo's Mobile Service Robot with Speech Interaction
Autonomous mobile agents equipped with voice interaction capabilities deliver flexible and precise customer service support.
DolphinAI ASR ⇒ Intelligent Agent ⇒ Complete AI Dialogue Functions (including TTS)
Voice AI Functions
- Understand visitor inquiries through speech recognition
- Select appropriate responses via an intelligent agent
- Deliver natural responses through speech playback
- Supported languages: Japanese, English, Mandarin
- Typical Voice-AI features: product introduction (voice + screen), proactive greeting, SNS follow prompt
Example Voice-AI Use Cases
- Conversational Customer Service & Reception
Car Dealership: "Tell me about this car's features."
Shopping Mall: "What products do you recommend?"
■ About HopeRun Co., Ltd.
Founded in 2006, the HopeRun Group is a listed Chinese enterprise with 13,000 employees, dedicated to providing global clients with cutting-edge IT technology-based products, solutions, and services.
Its business focuses on three core areas — "FinTech", "Intelligent IoT", and "Smart Energy" — providing integrated products and solutions that span hardware, operating systems and application software. Through these capabilities HopeRun actively supports clients in finance, telecom, automotive, energy, manufacturing, commerce and real estate to achieve digital transformation and value creation.
Cases of autonomous mobile voice interaction AI service robots of HopeRun Tokyo
■ Corporate Information
HopeRun Tokyo Co., Ltd.
Official Website: http://www.hoperun-tokyo.com/
Address: H¹O Nihonbashi Kobunacho 704, 8-6 Nihonbashi Kobunacho, Chuo-ku, Tokyo, Japan
CEO: Hongwei Zhou
■ About DolphinAI, K.K.
DolphinAI, K.K. is an AI company that focuses on the Japanese language as its core. It develops products and provides technical services in speech recognition, speech synthesis, and voice dialogue. Tailored for the Japanese market, the company has built a high-precision voice-interaction platform that serves sectors such as call centers, meetings, and education.
■ Key Products & Services
■ DolphinVoice (Speech-Interactive SaaS Platform)
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Official Website
https://dolphinvoice.ai/ -
Capabilities
Automatic Speech Recognition (ASR): Japanese, Mandarin, English, Mandarin-English mixed, Japanese-English mixed
Text-to-Speech (TTS): Japanese, Mandarin, and English
Emotion Identification, Voiceprint Recognition, Speaker Diarization and more
■ DolphinSOE (Smart Oral Evaluation SaaS Platform)
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Official Website
https://soe.dolphin-ai.jp/ -
Capabilities
Cloud API for English-pronunciation assessment
Precise pronunciation checking and personalized feedback tailored for the education industry
■ Corporate Information
Dolphin AI, K.K.
Address: Hareza Tower 20F, 1-18-1 Higashiikebukuro, Toshima-ku, Tokyo, Japan
CEO: Masahiro Asakura
■ Contact
【Company】 DolphinAI, K.K.
【Department】 Corporate Management Division – Customer Support
【Contact】 Ms. Asakawa
【Phone】 (+81) 03-6161-7298
【Email】 voice.contact@dolphin-ai.jp
【Website】 https://dolphin-ai.jp/
